How often do you stock your site? TOP
Whenever I get the whim to add something new. : ) Generally I let people know via our Facebook page when I will be planning to add or update stock.
How long will it take my carrier to get to me? TOP
All of our carriers are made to order when you order is completed. This allows up to make the carrier exactly as you would like it. Please allow up to 3 weeks for your carrier to be made and ready for shipment. All carriers are sent USPS Priority Mail so for US shipping it should be 3 days or less for transit times. Internationally please allow an additional two weeks for delivery. If you need something quickly we are happy to expedite your order for an additional $15.00
Do I need an toddler carrier? How do I get one? TOP
Need is a relative term I guess. I use the standard carrier with my two year old all the time and it works just fine for me. If you have a taller kidlet or you just want a bigger bodied carrier then the toddler carrier might be useful. At this time the only way to get a toddler sized carrier is through the customs process.
Can I have an infant harness added to my toddler carrier? TOP
While toddler carriers do not come with the infant harness included, you can have it added free of charge when you order your carrier by putting a note in the check out section during the ordering process.
Can you add an infant harness to the carrier I already have? TOP
I'm sorry but the infant harnesses are sewn into the carriers during the construction and for safety reasons are not able to be added after they are completed.
Is the infant harness removable? TOP
No, for safety reasons the infant harness is a permanent part of the carrier. When you decide not to use it any longer, just push it flat against the back of the carrier and it will be out of your way.
Can you shorten/lengthen the straps on my second hand carrier? TOP
I'm sorry but once a carrier is constructed, for safety reasons, I will not alter it anyway.
How do I get a custom carrier? TOP
I've decided to quit running a list for customs for various reasons. You can email me at olivesandapplesauce@gmail.com if you are interested in a custom and if I have time I will be happy to do one. If I don't, I'll be able to let you know when I should probably have time. Please take the time to read the Customs Info page first as it will help answer any inital questions you might have.
What are the shipping charges? TOP
For the US it is $15 and it will ship USPS Priority Mail. For international mail it is $35 and will also go USPS Priority Mail unless it's requested to be shipped in another manner.
Where can I find your carriers in a store near me? TOP
We are working to expand our retail base and for right now you can see a current list of retailers here. If you know of a store near you that you think would be a good fit for us, be sure to let them know! If you do and send me an email about it, when they place their first retail order I'll give you a free carrier. : )
Will you donate carriers to our babywearing group? TOP
I try, whenever I am able to, to send carriers out to babywearing groups that have active membership and regular meetings. I am not able to send one to everyone that requests them but I make an effort to do so whenever there is a real need for one. If you have a babywearing group with a lending library and active meetings and membership I will do my best to help.
I'm a blogger and want to review your product, can you send me a sample? TOP
Short and sweet, no. The reason? I don't believe that the best way to get good honest publicity is to give away products to people who then promise a good review in return. I think it devaules the honest reviews that the products get just on their own merit. Sorry.
Where can I register my carrier? TOP
You can register your carrier by filling out the postage paid return card attached to your carrier or you can register online here.