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Referral Program Because
the only thing better than a great deal is getting something for free! We truly believe that the very best advertisement is word of mouth so here's how it works, for each person that you refer that places an
order we will offer you 10% off of your next order. So if you refer 3
people that all place orders, you would get 30% off of your next order.
7 people, 70% and if you refer 10 people then your next carrier is
free! ($165.00 value, shipping not included) All you need to do
is send us a note and let us know that you would like to redeem your
discount and you can choose from an in-stock carrier or have a custom
carrier made for you if there is not a waiting list. Why do we do this? Because the best compliment we
can get is a referral from a happy customer. We am working on getting the referral account set up, but please feel free to contact us in the meantime and we will be more than happy to keep track the old fashion way until the program is in place. ShippingIn stock carriers will ship within 3 days of payment via USPS Priority Mail unless you request other means of shipment. Please allow 2-4 weeks from receipt of materials for custom orders to be completed. You may request an order confirmation when your order ships with a delivery confirmation number. If you would like your package to be insured you must add the insurance on the check out page. We currently will ship to most anywhere in the world that can receive mail, if you aren't sure if we can ship to you just send us a note to check before placing your order. CareWe do not pre-wash the carriers or the fabrics used to make the carriers. The strap materials are pre-shrunk by the mill and the panel fabrics will shrink very little, if at all. There are individuals with allergies and there is no possible way that we can wash some of the fabrics but not others. We will pre-wash your carrier if you request it before your order is shipped for a $5.00 charge. Machine washing is extremely hard on carriers and fabrics in general so we recommend spot cleaning whenever possible. Of course we know there are times that it will need more than a damp cloth so if you do need to wash it please wash it on a gentle cycle in a pillowcase with Woolite and then hang it to dry. We try to wash carriers, (any brand or type) less than once a month to extend the life of it. Please check your carrier every single time that you use it and discontinue use if you are concerned about the product. ReturnsAs with
all baby carriers there can be a learning curve to using our carriers so please don't hesitate to contact us with any questions you might have about your
carrier so that we might help you. There are lots of groups that are dedicated to helping people with carriers and we would be more than happy to help you find one. Returns will be accepted
within the first 3 days of receiving it so long as they are unwashed and
in like new resalable condition. You must contact us before returning
the item and receive confirmation for the return. Any item that is
returned without confirmation will be returned to the sender at their
own cost. The package must be postmarked and be sent with delivery confirmation within the first 3 days it has been received. This is verifiable by the delivery confirmation number from the shipping. You will be refunded your original purchase price minus the shipping. Refunds will NOT be given for anything postmarked after the 3 day window, NO EXCEPTIONS. Please do not post things for sale on forum boards if you expect to return or exchange them! Custom orders, sale items and clearance items are
non-returnable. Limited Edition prints will be refunded at the purchase price less the shipping and 10% restocking fee. They must also be postmarked within 3 days of receipt of the package, anything after the 3 window will be refused, NO EXCEPTIONS. Should an issue arise due to a cosmetically second quality product where it was not made clear to the buyer before it was purchased,(meaning the carrier was not stated as a "second") the buyer will be entitled to a new replacement carrier of the exact same materials and reimbursed for their shipping charges to send it back to us. We will ensure that the carrier is made and shipped promptly upon notification that there is an issue with your purchase. Please keep in mind that these are hand made items and while we strive for excellence in our design and production, they are not made by machines and we do allow for a small margin of error. Any alterations to the carrier either by the purchaser or by a third party will void the return policy and warranty. We will not accept returns from third party users or anyone that is not the original purchaser.
Warranty Effective May 1st 2008 There is a one year non-transferable warranty on all carriers that are sold through Olives and Applesauce. The warranty applies only to the construction of the materials and does not cover normal wear and tear. I will replace snaps if need be in the first year for free as well as repair or replace anything that should happen to the carrier that is due to manufacture defect. I will repair issues with the carrier that are not due to manufacture defect but the owner will be responsible for the charges. After the first year I will still take care of any issues that may arise, but it will be the responsibility of the owner to pay for the repairs. Shipping charges will be reimbursed for the original owner if there is a manufacture defect, otherwise it is the responsibility of the current owner to pay for the shipping. Custom carriers will be covered for the materials that I use, but not for the panel or print fabrics. This means that the strap materials and snaps are covered, the silk that you might choose is not. |
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